Privacy Policy

Nanuq Labs Inc. ("Nanuq Labs," "we," "us," or "our") is committed to protecting the privacy of individuals who engage with our website and services. This Privacy Policy explains what personal information we collect, how we use it, how long we retain it, and the rights you have under applicable Canadian law — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia and Alberta where applicable.

By accessing our website or contacting us through any of our digital channels, you acknowledge that you have read and understood the practices described in this policy.

Information you provide directly: When you submit our contact form, we collect your name, email address, and any additional information you choose to include in your message. If you provide a phone number, we collect that as well.

Information collected automatically: When you visit our website, our web server and analytics tools may collect technical information including your IP address, browser type, operating system, referring URL, pages visited, and time of visit. This information is used in aggregate to understand how our website is being used.

Cookie data: We use cookies and similar technologies to support website functionality and optional analytics. See Section 5 (Cookie Information) and our Cookie Policy for details.

We do not collect sensitive personal information (such as health data, financial account numbers, or government-issued identification) through our website.

We use information we collect for the following purposes:

• To respond to inquiries submitted through our contact form
• To communicate with prospective and existing clients regarding our services
• To understand how our website is being used and improve its content and structure
• To comply with legal obligations applicable to our business

Legal basis for processing: We process your personal information on the basis of your consent (when you submit our contact form) and our legitimate interest in operating a professional consultancy practice. We do not sell your personal information to third parties or use it for automated decision-making.

Data retention: Contact form submissions are retained for up to 36 months from the date of submission, after which they are securely deleted. Analytics data (which does not identify individuals) is retained for up to 26 months.

We do not sell, rent, or trade your personal information. We may share information in limited circumstances:

• Service providers: We use third-party services to host our website and manage analytics. These providers process data on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose information if required by law, a court order, or to protect the rights and safety of Nanuq Labs or the public.
• Business transfers: In the event of a merger or acquisition, personal information may be transferred as part of that transaction. We would notify you in advance of any such change.

We do not use your information for marketing communications unless you have explicitly requested them.

We implement reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, and misuse. These include:

• HTTPS encryption for all web communications
• Access controls limiting who within Nanuq Labs can view contact form submissions
• Regular review of data handling practices
• Secure deletion of information once its retention period has expired

In the event of a data breach that poses a real risk of significant harm to individuals, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA's breach notification requirements.

Our website uses cookies in the following categories:

• Essential cookies: Required for basic site functionality. These are always active and cannot be disabled.
• Analytics cookies: Used to understand how visitors use our site. These are optional and subject to your consent.
• Preference cookies: Used to remember your cookie consent choices.

You can manage your cookie preferences through our Cookie Policy page or by adjusting your browser settings. See our full Cookie Policy for detailed information.

As an individual whose personal information we hold, you have the following rights:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct inaccurate information we hold about you.
• Right to erasure: You may request that we delete your personal information, subject to any legal retention obligations.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
• Right to complain: If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our website may contain links to external sites operated by third parties. Nanuq Labs is not responsible for the privacy practices of those sites and we encourage you to review their privacy policies before submitting any personal information to them.

Our services are intended for organizations and adults in professional contexts. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have done so inadvertently, we will promptly delete the relevant information.

We may update this Privacy Policy periodically. If we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights, please contact us:

Nanuq Labs Inc.
151 Yonge Street, Suite 1500
Toronto, Ontario M5C 2W7
Canada

Email: [email protected]